Frequently asked questions
If you can't find answers here, please contact us:
1‑800‑453‑1533 (toll-free in Canada), Monday through Thursday, 9 a.m. to 5 p.m. Pacific time or
[email protected].
Virtual gifts
Purchasing
Greeting cards
Virtual gifts
What’s a “virtual gift?”
A “virtual gift” is digital. When you purchase one, your gift recipient will get a beautiful e-card exclusively designed for the David Suzuki Foundation by an artist in Canada. You can include your personalized message. You’ll support climate action and species protection work you care about. And you’ll get a tax receipt.
Do I get a tax receipt?
Yes. Since your purchase of a virtual gift is a donation, you’ll get a tax receipt.
How does this virtual gift catalogue work?
You pick the gift you want to send, fill in the gift recipient’s name and email address, and provide your credit card or debit card information. You’ll also be able to include your personal message with your gift. We’ll notify your recipient that you’ve sent them a gift. They’ll get a beautiful e-card. And we’ll send you a tax receipt.
Can you tell me more about the artists featured in your store?
The artists featured on our virtual gift e-cards are Alexandra Finkeldey, Camille Forcherio, Ambre Giovanni, Sarah Lazarovic, Crystal Smith and Laura Timmermans. Their designs in our store are exclusive to the David Suzuki Foundation. You won’t see them anywhere else.
Purchasing
Do you have a French store? Existe-t-il une version française de votre boutique?
Yes! Find it here. NOTE: Some items are only available in the French store.
Oui ! Cliquez ici. Notez que certains de nos produits ne sont offerts que sur notre boutique en français.
When will my greeting cards be mailed?
All card orders will be mailed shortly after the online store closes on October 23.
Why is the order deadline so early?
We’re a small team, and to guarantee the arrival of your cards by the end of November, we need to lock in a set shipping date for all orders. Setting the deadline for orders on October 23 gives us the best possible chance of getting your card orders delivered to you before December.
I tried to place an order but something went wrong. What should I do?
If you're having trouble with the purchase process:
- Clear the cookies and history in your web browser (e.g., Chrome, Firefox, Internet Explorer, Microsoft Edge, Opera, Safari). Click “Help” or “?” on your web browser to learn how.
- Try switching to a different web browser.
- If you're stuck, contact us:
1-800-453-1533 (Monday through Thursday, 9 a.m. to 5 p.m. Pacific time) or [email protected].
I don't think my card pack purchase worked.
If you think your purchase didn’t work, don’t keep trying. First, review your credit card transaction history to see if it did work. You can usually see a pending transaction right away or in a few hours on your online banking statement. A finalized transaction may take one to three business days.
I haven’t received a confirmation email for my purchase. Did my transaction work?
If you’ve completed the purchase process but didn’t receive a confirmation email within 24 hours, first check your spam folder for an email from [email protected]. If your confirmation email isn’t there, contact us:
1-800-453-1533 (Monday through Thursday, 9 a.m. to 5 p.m. Pacific time) or [email protected].
When will I receive my order?
If you placed your order before midnight October 23, you’ll receive it by the end of November.
It’s long past the date you promised to put my order in the mail and I haven’t yet received it. What can I do?
Yikes! We’re sorry your order hasn’t arrived. If you haven't received it by the end of November, please contact us immediately at [email protected] using the email address you used when you placed your order, or call us at 1-800-453-1533 (Monday through Friday, 9 a.m. to 5 p.m. Pacific time).
I missed the October 23 deadline. Can I still purchase greeting cards and get them delivered later?
Unfortunately, once the deadline has passed, we are unable to process any additional greeting card orders.
However, our virtual e-card store is still open and you can purchase them here.
I ordered more than one card pack but have only received one. What should I do?
Your card packs may arrive on different days. If you haven’t received your full order by the end of November, contact our Community Giving team: 1-800-453-1533 (Monday through Thursday, 9 a.m. to 5 p.m. Pacific time) or [email protected].
Can I track my order?
Sorry, no. Cards are shipped via Canada Post in a standard envelope and can’t be tracked.
Will I get a tax receipt for my purchase?
You should receive a confirmation email but, as a charity, we can only issue tax receipts for e-cards (“symbolic” or “virtual” gifts), NOT for other store purchases.
What’s your return policy?
All sales are final. As a charity, we are unable to incur changes in revenue from this type of program. We cannot accept returns or provide refunds or credits. In the unlikely event that you don’t receive your product within a reasonable time or you receive the incorrect item, we’ll send you a replacement immediately. Contact us:
1-800-453-1533 (Monday through Thursday, 9 a.m. to 5 p.m. Pacific time) or [email protected].
How do you determine prices?
Items sold here are part of our annual fundraising effort. Through our years of experience, we’ve chosen price points accessible to many people that will maximize the vital funds we need for our work.
How does the David Suzuki Foundation use sale proceeds?
Your purchase will support all the important projects and campaigns we undertake throughout the year, including:
- Climate solutions — We CAN overcome the climate crisis and create a promising future for all. Let’s work together to reduce greenhouse gas pollution, shift from fossil fuels to affordable, secure renewable energy and push Canada to act with ambition and urgency.
- Thriving nature — Nature is everywhere, and we’re all part of it. When it flourishes, we thrive — but there are limits to what it can support. Let’s respect, protect and restore nature so it can sustain all life.
- Sustainable communities — When we value connections to each other and nature, we all live better. Let’s reimagine communities to increase wellbeing and build vibrant, resilient societies that benefit everyone.
Read about these and our other work at davidsuzuki.org/our-work.
What is Engaging Networks?
Engaging Networks is a third-party service for online storefronts. We use it in English and French to sell items such as greeting cards that support our work pushing for bold climate action, protecting nature so it can sustain all life and creating resilient communities that benefit everyone.
To learn more about Engaging Networks, visit engagingnetworks.net. If you have questions about how we use services like Engaging Networks to collect and handle your personal information, please consult our privacy policy.
Greeting cards
You’re an environmental organization. Why are you selling paper cards?
Many people enjoy the connection made with a physical card sent through the mail or hand-delivered. Our paper cards and envelopes have the smallest ecological footprint possible. They’re produced by local vendors using FSC-approved, 100 per cent post-consumer recycled fibre. And we only buy from suppliers that use environmentally sensitive methods and materials.
Where are your cards made?
Our cards are printed in New Westminster and Vancouver, B.C.
I like certain designs in the different sets. Can I mix and match?
Sorry, no. The cards are prepackaged so you can’t create a custom pack.
Can I buy a single card/fewer cards?
Sorry, no. The cards are prepackaged and only sold in sets of eight, 12 or 16. This helps us save on printing and administration costs, and ensures that more of your money goes directly to the work you want to support.
Where can I learn more about artists featured on your cards?
The artists featured on our greeting cards are Alexandra Finkeldey, Camille Forcherio, Ambre Giovanni and Crystal Smith.